At Allenbuild we are proud of and are fully committed to our philosophy that our ‘clients come first’, this we feel is reflected in the quality of our client-base, the level of repeat/negotiated business and the customer satisfaction levels we achieve. Although we provide nationwide coverage we rely heavily on repeat business and positive relationships. Our approach to resolving disputes amicably is very pro-active and forward thinking within an industry perceived as being both aggressive and contractual.

Our culture and heritage is firmly embedded in providing a service, which exceeds our clients’ expectations by fully understanding their needs. Caring for clients and providing satisfaction has always been a key objective to the company. We introduced a measurement system to ensure that we consistently measure our performances. An effective system that it is not bureaucratic but, covers the key areas covered by the CBPP KPI’s. Our client feedback system measures performance at a number of key stages, enabling us to identify areas of best practice and areas for change. From this data action plans are implemented and in the past these have included; improving site standards, supply chain management initiatives and specific training programmes. Many of our projects have included the compilation of ‘Project Charters’ and ‘Workshops’ to identify mutual objectives and help to promote real teamwork.